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Privacy Policy

Last updated April 17, 2025

This Privacy Policy for OnPaper (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and share your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://onpaper.ai, or any website of ours that links to this Privacy Policy
  • Use our document automation platform and related tools
  • Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Please contact us at hello@onpaperhq.com.

1. What Information Do We Collect?

Personal information you provide to us

We collect personal information that you voluntarily provide when you register for the Services, express interest in our products, or contact us. This may include:

  • Names
  • Email addresses
  • Contact or authentication data
  • Payment information

Payment data

We may collect data necessary to process your payment if you make purchases. All payment data is handled and stored by Stripe. You can review their privacy policy at https://stripe.com/privacy.

Information automatically collected

When you visit or use our Services, we automatically collect certain information such as:

  • Log and usage data — IP address, browser type, device information, pages viewed, and activity timestamps
  • Cookies and similar technologies — We may use cookies and similar tracking technologies to gather information when you interact with our Services

2. How Do We Process Your Information?

We process your information to:

  • Provide, improve, and administer our Services
  • Facilitate account creation and authentication
  • Deliver the services you requested
  • Respond to inquiries and offer support
  • Send administrative information (e.g., changes to terms or policies)
  • Protect our Services and prevent fraud
  • Identify usage trends and improve user experience
  • Comply with legal obligations

3. When Do We Share Your Information?

We may share your information in the following situations:

  • Business transfers — In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business
  • Service providers — With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)

We do not sell your personal information.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect information. These help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, though this may affect certain features of our Services.

5. How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will delete or anonymize it.

6. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee that unauthorized third parties will not be able to defeat our security measures.

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that we have collected personal information from a user under 18, we will take reasonable measures to delete that data.

8. What Are Your Privacy Rights?

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Withdraw consent to processing
  • Object to processing of your data
  • Request data portability

To exercise any of these rights, please contact us at hello@onpaperhq.com.

Account information

You may review or update your account information at any time by contacting us. Upon request, we will deactivate or delete your account and information from our active databases.

9. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top. We encourage you to review this page periodically.

10. How Can You Contact Us?

If you have questions or comments about this policy, you may email us at hello@onpaperhq.com.